Privacy Policy
Premium Property Finders Pty Ltd trading as Tracey Chandler Buyers Agent (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, engage our services, submit enquiries, or otherwise interact with us.
By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
Collection of Personal Information
We may collect personal information including, but not limited to:
- Full name
- Residential and postal address
- Email address
- Telephone number
- Identification documents
- Financial information
- Property preferences and purchasing requirements
- Information relating to property transactions
- Any other information voluntarily provided to us
We collect personal information when you:
- Submit an enquiry through our website
- Contact us by phone, email, SMS, or social media
- Engage our buyers agency services
- Sign agency agreements or related documentation
- Participate in meetings or consultations
- Provide information required for compliance and verification purposes
AML/CTF Compliance & Identity Verification
As part of our legal obligations under Anti-Money Laundering and Counter-Terrorism Financing legislation, we may be required to collect and verify your identity and other information before providing services.
This may include:
- Verification of identity documents
- Electronic identity verification checks
- Verification of source of funds or source of wealth
- Collection of information required for customer due diligence obligations
We may use third-party electronic verification providers and compliance platforms to assist with these obligations.
Where required by law, we may disclose information to regulatory bodies, government authorities, law enforcement agencies, or AUSTRAC without notice to you.
If requested information is not provided, we may be unable to commence or continue acting on your behalf.
Use of Personal Information
We use personal information for purposes including:
- Providing buyers agency services
- Assisting with property searches and acquisitions
- Conducting negotiations and auction bidding
- Preparing agreements and related documentation
- Communicating with clients, agents, solicitors, brokers, valuers, inspectors, and service providers
- Conducting identity verification and compliance checks
- Maintaining internal business records
- Improving our services and website functionality
- Complying with legal and regulatory obligations
We do not sell or rent your personal information to third parties for marketing purposes.
Disclosure of Personal Information
We may disclose your information to:
- Real estate agents and vendors
- Solicitors and conveyancers
- Mortgage brokers and financial institutions
- Property valuers, inspectors, and consultants
- Technology and cloud storage providers
- Customer relationship management (CRM) providers
- Electronic signing and verification platforms
- Government agencies, regulators, courts, or law enforcement authorities where required by law
Some third-party providers may store information overseas. We take reasonable steps to ensure that such providers maintain appropriate privacy and security standards.
Cookies & Website Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve website performance and user experience.
This information may include:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on the website
- Referral sources
This data is generally collected in aggregated form and does not personally identify users unless voluntarily submitted.
You may disable cookies through your browser settings, however some website functions may not operate correctly.
Data Security & Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored electronically using secure cloud-based systems, CRM platforms, encrypted communication systems, and document storage providers.
While we take reasonable precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete, or outdated.
Requests should be made in writing using the contact details below.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
Users should review the privacy policies of those external websites separately.
Policy Updates
We reserve the right to amend this Privacy Policy at any time without notice. Updated versions will be published on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Tracey Chandler Buyers Agent
Premium Property Finders Pty Ltd
Email: tracey@tcba.com.au